Q: I just
placed my order, how can I track my package?
It takes us 1-2 days to process your order
based on the time we receive your order. Orders in the the continental US placed
before 1pm PST are generally processed the same day. Once it leaves our shipping
facility, you will receive an email with your tracking information. If you do
not receive a confirmation email within 2 business days (Monday-Friday) of
placing your order, please contact via email at
customerservice@fitnessanywhere.com or via the phone at 415-655-4740. Get
additional details on our shipping
information.
Q: Are your products covered
by a warranty?
Yes, our products are all backed by a 1-year limited
warranty. Get more information on our warranty.
Q: What is your return policy?
We are so confident that you'll love our products, we back everything we sell
with a 30-day 100% satisfaction guarantee
and a one year limited replacement warranty should there be any defects in the
product's materials or manufacturing.
If you are not happy with your product send it back for an exchange or a
refund. It's that easy.
To return a product or make a warranty claim, you must first contact one of
our customer service
representatives. They will provide with a return or warranty form for you to
complete and, once the form is complete, an authorization code.
Read Full
Return Policy
Q:
Do you ship to APO/FPO mailboxes?
Yes, we do. Per the US Post Office,
deliveries may take up to 21 days after they leave our warehouse.
When
entering your APO/FPO information, please remember the following:
- The City must be entered as either "APO" or
"FPO”.
- The State must be selected as either "AA" "AE" or "AP" [AE for Armed
Forces Europe, AA for Armed Forces Americas, or AP for Armed Forces Pacific].
- You must enter your Zip code.
- Always remember to enter your full
name, grade, and PSC or unit number.
Q: Do
you offer gift certificates?
Yes, we do. Please click
here to order one.