Frequently Asked Questions

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2009-06-24T22:20:00Z

About Suspension Training®

Product Questions

Education & Training

Ask the Trainer

Anchoring Questions

Ordering/Shipping Process

Affiliates & Distributors

Site Issues

About Suspension Training

2009-06-24T22:18:00Z

Product Questions

2009-06-24T22:17:00Z

Q: Do I need any other equipment?

The TRX, your body and bit of motivation is all you will need to get a great workout! If you have other equipment available to you, it can be integrated into your program to provide increased variety and different challenge.

Q: What is the TRX Suspension Trainer™ Professional?
The TRX is the original bodyweight Suspension Training system consisting of 12 feet of nylon-webbed straps, handles, and various anchors that can be attached to any sturdy weight bearing base. Learn more

Q: What is the TRX made of? Is it elastic?
No, the TRX is constructed of industrial strength soft nylon webbing, so the resistance is generated by variable bodyweight and gravity rather than the stretching of elastic bands.

Q: Is there a weight limit for the size of person using the TRX Suspension Trainer™ Professional?
We recommend a maximum user weight of 350 lbs. We performed a product design testing that includes a 4 Times Load Testing. This means we take four times the maximum user weight and load it on different parts of the TRX to ensure that the product will not fail. So although the max user weight is 350 lbs, we have actually loaded it with 1400 lbs.

Q: What is the difference between the TRX Suspension Trainer Professional & the TRX FORCE Kit?
Both include a TRX Suspension Trainer that are functionally similar. The TRX FORCE Kit has a different color scheme and includes a TRX Door Anchor and the TRX FORCE DVD & Guide. The TRX FORCE DVD & Guide is a complete 12-week strength and endurance training program built for the needs of the tactical (military and first responder) and other serious athletes.

Q: What's included with the TRX Suspension Trainer Professional and the TRX FORCE Kit?

TRX® Suspension Trainer Professional:

TRX® Suspension Trainer™ Professional
TRX All-Body Xpress DVD & Guide
TRX storage bag
30-day, 100% satisfaction guarantee on every product we sell

TRX® FORCE Kit:

TRX® Suspension Trainer Tactical
TRX FORCE DVD & Guide
TRX storage bag
TRX® Door Anchor Tactical
30-day, 100% satisfaction guarantee on every product we sell
To purchase additional accessories, please click here to visit our online store.

Q: How do I find more exercises to do on the TRX?
If you visit our exercise videos section of our website, there is a selection of all body exercises that includes video footage & descriptive instructions. We also sell an assortment of TRX Training DVDs & Guides. Please visit our online store for more information.

Q: How much space do I need to train on the TRX?
To be able to perform all exercises on the TRX, you will need a comfortable space that is 6 feet wide and 8 feet in length.

Q: How do I know which exercises I'm supposed to lengthen/shorten the straps for?
For suspended exercises (the ones with your feet in the foot cradles) your TRX should be 8-12 inches off the ground. When using the TRX for stability the handles should come to about the waist when hanging free.

Q: The DVD that came with my TRX will not play. How do I get it to work?

Before playing your DVD, make sure it is clean. Wipe it with a soft cloth or a T-shirt sleeve.
Make sure that you are using appropriate equipment and software.\0x2020 Fitness Anywhere DVDs are designed to work with a DVD player.
If you are attempting to play the DVD on a computer:
- Make sure the integrated player works with DVDs. Some older computers only play CDs.
- DVDs require special software to play on a computer. For example, Windows Media Player and Real Player will not play DVDs unless special plug-in is also installed.
- You can download a plug-in to your computer that will allow you to play DVDs.\0x2020 Follow the links below for more information on which solution is right for your computer:
  
  http://www.cyberlink.com
  http://www.videolan.org
- Note that ITunes will not play DVDs under any circumstances

Education & Training

2009-06-24T22:16:00Z

Q: How much is the course and what is included?
Both of our 1-day, 8-hour TRX Suspension Training courses are $250, which includes:

Expert instruction and hands-on practice

Continuing Education Credits (CECs)

A Certificate of Completion

A 70-page course manual

A TRX Group DVD with two workouts (GSTC course only)

Product discounts

Q: How do I receive my Continuing Education Credits (CECs) and Certificate of Completion?
Upon completion of aTRX course, you will receive an electronic version of your Certificate of Completion, which can be printed for your records and redeemed for CECs.

Q: Will I be certified by Fitness Anywhere if I take a course?
At the end of the course, you will receive a Certificate of Completion from Fitness Anywhere, Inc. which recognizes your ability to apply the knowledge and newly learned skills into your role as a fitness professional.

Fitness Anywhere's courses are not accredited by the National Commission for Certifying Agencies (NCCA), however you are recognized as a TRX Suspension Training Professional by Fitness Anywhere.

Q: What are the differences between a regular Suspension Training Course (STC) and a Group Suspension Training Course (GSTC), and what is a typical course day like?
Suspension Training Course:

Designed by experts for the fitness professional who wants to harness the full potential of the TRX Suspension Trainer, this course teaches you how to incorporate the TRX into your clients' programs and how to grow your training business. In this class you'll learn over 70 TRX exercises, in detail, as well as all the benefits and target muscles of the exercises; how to properly perform and "cue" the exercise; and modifications and progressions to adapt the exercises to every fitness level. You'll also learn how to design your own TRX programs by following suspension training principles, using smart TRX exercise selection, and studying case scenarios to challenge your knowledge.

Group Suspension Training Course:

In this class you'll learn how to teach TRX Suspension Training in a small, large, or boot camp-style group format. Importantly, this class will help you create fun and innovative classes adaptable to all fitness levels. You'll not only learn TRX suspension training fundamentals, but how to incorporate a range of TRX strength and flexibility exercises into a group training format. In this class you'll analyze two workout formats and learn how to perform and properly "cue" the exercise; how to adapt exercises to all fitness levels with modifications and progressions; and how to identify common faults. Plus, you'll receive workout templates that will enable you to create your own TRX workouts, according to TRX teaching guidelines and program design principles. When you're finished with the Group Suspension Training Course, you'll be armed with lots of practical ideas on how to set up your group class and launch your own TRX Group Program!

Q: How do I host a course?
In order to host a course, a facility must fulfill the following requirements:

Ten TRX sturdy attachment points, 7-9 feet in height, each with 5-10 feet of workout space

Space large enough to comfortably accommodate 20 or more students

Space is quiet, comfortable and conducive to learning

Facility is available on a weekend day for approximately 9 hours (e.g., 8:00 AM to 5:00 PM)

Sufficient parking or availability of public transportation

Click on the "Host a Course" tab to get more information and submit an application.

Q: Do I need to bring a TRX to the course?
No. TRXs are provided for the course. Attendees should bring a water bottle, towel, extra shirt, lunch, and snacks.

Q: Can I attend TRX courses if I'm not a fitness professional?
Yes. The courses are designed to teach all attendees how to effectively train themselves and others on the TRX. Although the additional knowledge is beneficial, the TRX course is not limited to fitness professionals.

Q: Can I earn Continuing Education Credit from TRX courses?
Yes. Fitness professionals can earn CECs with the completion of the STC or GSTC from the following organizations:

Please check the Course Details and Pricing tab for specifics on the number of CECs each organization provides for completion of TRX courses.

Q: Are there Special Product discounts for course attendees?
Yes. All class attendees can purchase a TRX at the STC and GSTC for a special price of $134.95. Plus, all TRX training programs will be available for a 20% discount the day of the course.

Q: If I have already taken a Suspension Training Course, can I get a discount on the Group Suspension Training Course?
Please contact your territory manager at 1-888-878-5348 for more information

Q: How do I become an instructor of the Suspension Training Courses?
Visit our Careers page under the Company tab to submit a resume. Top applicants will be invited to an instructor training weekend offered once a quarter.

Q: What if I can't find a course in my area?
Fitness Anywhere partners with fitness facilities to provide courses throughout North America, as well as to expand education overseas. If you do not see a course in your area, continue to check the Fitness Anywhere website or consider hosting a course at your facility.

Q: What is your cancellation and refund policy?
Course registration fees are non-refundable. However, if for any reason Fitness Anywhere cancels the course, registrants will receive a complete refund. Requests to change registration from one course to another must be made at least 14 days before the course date to Fitness Anywhere by e-mail at education@fitnessanywhere.com. Requests made later than that are subject to a $75 rescheduling fee. Registrants may assign their course slot to another student for a $100 change fee.

Ask the Trainer

2009-06-24T22:15:00Z

Q: I am trying to incorporate all three planes of motion into my TRX^® workouts, but I find that the majority of the exercises I choose are still in the sagittal plane. Can you give me some suggestions to vary it up? -Gina from Los Angeles, CA

Gina, this is a great question and I get this one often when teaching a Suspension Trainer Course. A balanced workout consists of more than just making sure we include non-sagittal plane movements. First, to achieve a truly balanced program, be sure to consider movements across the major multi-planar joints in the body - the hip, shoulder, and trunk - not just exercises in all three planes.

Next, with the new awareness to the concept of multi-planar training that suspension training with the TRX^® brings, it can be easy to forget in the excitement of seeking to include frontal and transverse plane movements that most of our directions in life are in the sagittal plane. Thus, we shouldn't knock the sagittal plane. For example, when we walk or lunge, we move in the sagittal plane. But the hip joint has actions in all three planes during this movement.

The point: Consider including TRX^® movements that occur in more than one plane. You may have a sagittal plane movement to which you can introduce a component of movement in the frontal or transverse planes.

Two examples:

Suspended Hamstring Curl: (standard version is a sagittal plane movement.) Multi-planar version: Suspended Hamstring Curl with Abduction (sagittal and frontal planes) Feet move outward as you return from the bent knee position to the start position.
Resisted Roll-Up: (Standard version is a sagittal plane movement.) Multi-planar version: Resisted Roll-Up with Rotation (sagittal and transverse planes) As you perform the roll-up, rotate the torso to one side as you near the top of the movement

This should help stimulate your thinking and help you create new multi-planar versions of sagittal plane movements. To me, this is the joy of TRX^® training - it stimulates creativity while easily allowing for many options to provide a balanced workout. It is crucial to go beyond simply accumulating movements in all three planes, and ensure that there is balance in the three planes and across the multi-planar joints. For more details on how to achieve this balance, I'd encourage you to read the terrific article on Planar Training, by Fraser Quelch, our Director of Education.

Jonathan Ross
Fitness Anywhere Master Trainer

Q: What are the best exercises on the TRX^® for my overweight and elderly clients? - Pete from Nashville, TN

Pete,

We usually think of the TRX system as a way to destabilize the body in order to challenge the muscles that serve as neutralizers and stabilizers. However, when working with special populations such as the overweight or elderly, you may want to begin with a less destabilized TRX^® exercise option. Two of my favorite exercises for overweight and elderly clients are the TRX^® Balance Squat and TRX Balance Lunge. They give both an overweight or elderly client the assistance they need to perform these highly beneficial, compound movements without fear of falling or compromised alignment. I have had older clients tell me they "can't do lunges" only to discover that they can do the TRX^® Balance Lunge without knee pain or poor spinal alignment. They are delighted to be able to regain lost leg and core strength and find themselves becoming more stable, more confident and better equipped to progress in other activities as well.

Best regards,
Leigh Crews
Fitness Anywhere Master Trainer

Anchoring Questions

2009-06-24T22:14:00Z

Q: I purchased a TRX X-mount, but I want to install it in a concrete wall. How do I go about this?

We recommend having your TRX X-mount installed by a professional to ensure that your set up is safe and durable. However, we do offer a lag shield kit (instructions included) that is compatible with your TRX X-mount. Please contact customer service at customerservice@fitnessanywhere.com or (888) 878-5348 to purchase.

Q: I don't have an open beam in my home. How can I anchor my TRX®?

You can easily anchor the TRX® to any sturdy door or wall with the TRX® Door Anchor and/or TRX® X-mount. For more information on these accessories, please visit our online store. Any overhead supporting structure (including but not limited to, heavy bag mounts, fences, trees, squat racks, smith machines, pull up bars, park equipment, and large vehicles) can also be an appropriate anchoring solution. For more information, please visit the video library section of our website.

Q: I'm using the TRX® anchored to a door, but now the straps are too long. How do I fix that?

Before anchoring your TRX® to the door, completely remove the suspension anchor from the TRX® by first sliding the TRX® Suspension Trainer^TM through the end loop (black) of the Suspension Anchor. Once this is complete, slide the Suspension Trainer^TM handle through the end loop of the Door Anchor (black). You are now ready to anchor your TRX® to any sturdy door. For more tips on using the TRX Door Anchor accessory visit our video library. Remember to remove the TRX Suspension Anchor from your TRX before putting on the TRX Door Anchor.

Q: What are the anchoring options for clubs or studios?

We have a number of commercial grade anchoring options for small as well as large clubs that range from wall mounted to stand alone solutions. Please give our account representatives a call at 415-655-4740 so we can work with you to determine the best anchoring solution for your space.

Q: I teach outdoor boot camp classes. How can I use the TRX?

Absolutely, the beauty of the TRX® is that it can be used anywhere you can find a secure overhead anchor point such as a fence, tree branch or post.. Fitness Anywhere's Director of Education and Programming, Fraser Quelch, wrote an article about implementing a successful boot camp business. The TRX® is a major component of the program. See article.

Ordering/Shipping Process

2009-06-24T22:13:00Z

Q: I just placed my order, how can I track my package?

It takes us 1-2 days to process your order based on the time we receive your order. Orders in the the continental US placed before 1pm PST are generally processed the same day. Once it leaves our shipping facility, you will receive an email with your tracking information. If you do not receive a confirmation email within 2 business days (Monday-Friday) of placing your order, please contact via email at customerservice@fitnessanywhere.com or via the phone at 415-655-4740. Get additional details on our shipping information.

Q: Are your products covered by a warranty?
Yes, our products are all backed by a 1-year limited warranty. Get more information on our warranty.

Q: What is your return policy?

We are so confident that you'll love our products, we back everything we sell with a 30-day 100% satisfaction guarantee and a one year limited replacement warranty should there be any defects in the product's materials or manufacturing.

If you are not happy with your product send it back for an exchange or a refund. It's that easy.

To return a product or make a warranty claim, you must first contact one of our customer service representatives. They will provide with a return or warranty form for you to complete and, once the form is complete, an authorization code.

Read Full Return Policy

Q: Do you ship to APO/FPO mailboxes?
Yes, we do. Per the US Post Office, deliveries may take up to 21 days after they leave our warehouse.
When entering your APO/FPO information, please remember the following:

- The City must be entered as either "APO" or "FPO”.
- The State must be selected as either "AA" "AE" or "AP" [AE for Armed Forces Europe, AA for Armed Forces Americas, or AP for Armed Forces Pacific].
- You must enter your Zip code.
- Always remember to enter your full name, grade, and PSC or unit number.

Q: Do you offer gift certificates?
Yes, we do. Please click here to order one.

Affiliates and Distributors

2009-06-24T22:11:00Z

Q: Can I use my affiliate code to get credit for a self- purchase? No. As stated in our terms and conditions, personal orders placed using your Fitness Anywhere Affiliate link will not be credited to your account. The Fitness Anywhere Affiliate program is not intended for personal use by the programs participants. Orders will be verified. Any personal transactions will be removed from payout eligibility.

Q: Do you have international distributors? How do I become one? Yes, we currently have international distributors in several countries.. For information on how to become an international distributor for Fitness Anywhere, Inc. please contact us at (415) 655-4753 or click here [request info]. Please include the markets (e.g. clubs, first responders, youth, military, etc) and the geographies you cover, your experience as a distributor, other products you distribute and your current website.

Q: I'm interested in selling TRX products. How can I sign up? By signing up to be a TRX® Affiliate you can refer your clients, friends, family & more and receive 15% in cash or 25% in product commission. Click here for more information. If you are interested in selling any of our products in your catalog, health club, retail space, etc, please submit your inquiry here.

Q: How do you track my sales? We use either your affiliate code or weblink to track all activity. If someone uses your affiliate code during check out, our system captures that data and you are credited. The same is true for your weblink. If someone clicks on your personal weblink code, all activity is tracked back to you. There are no additional steps. We handle all transactions.

Q: How long will I still get credit for a sale after a person clicks on my affiliate link? We offer a 45-day affiliate cookie. So up to 45 days after a person clicks on your affiliate link, you will still get credit for the sale. However, please be aware that if a referral clears the private data in their web browser, your cookie will potentially be removed.

Q: What is my password? If you lost your password, you can enter your login and have your password emailed to you. Go to the Fitness Anywhere login page.

Q: As a TRX Affiliate, when do I get paid? Affiliate store credit will be available on a quarterly basis and will be provided in the form of a gift certificate. This code will be distributed via email. To be eligible for both store credit and commission payouts, affiliates must first obtain a $20 minimum balance. Commissions are also paid out on a quarterly basis.

Q: What's the payout schedule? Quarterly payouts will be processed at the end of each quarter and distributed on by the following dates: January 15 April 15 July 15 October 15

Q: Can I change my option from store credit to cash commission (or vice versa)? We can make this change after the end of a quarter; once the payouts have been processed. Please contact us after receiving your quarter end payout by submitting an email request to: affiliate@fitnessanywhere.com

Q: How can I redeem my store credit commission? Easy. All store credit commissions are paid in the form of an online gift certificate.Just select the products that you want to purchase and add to your shopping cart. When you get to checkout, you will want to enter your gift certificate code in the appropriate box (marked Gift Certificate) and click redeem. And remember that the code is case sensitive!

Q: What happens if clients return their products after using my affiliate code? Do I return my commission money? Once you receive a commission check, it's yours. We wait for the 30 day return period to expire before paying commission on each sale from the affiliate program. If a customer returns the product before we pay your commission, we simple deduct your commission before it is paid.

Q: Can you add my affiliate code to an order after it has been processed? Our systems do not allow us to retroactively apply the affiliate code to processed orders. If you have someone who wants to use your affiliate code, please make sure they have the correct information during their check out. As a backup procedure, we provide an "affiliate look-up" button during the check out process. This is a search option to track down one's affiliate code.

Q: How can I post my affiliate web banner/link to my Facebook or MySpace page? MySpace

Add to your profile
By adding to your profile, this will remain on your myspace page until you remove or update 1. Login to your affiliate account 2. Select any web banner that you want to use 3. Login to your myspace account 4. Click on edit profile 5. In your "about me" or "interests" section, copy and paste the html code for selected web banner 6. Add a small personal review or something that will draw attention to the web banner 7. Click on preview to see what your profile will look like 8. If everything looks great, click on Save All Changes

Post a Bulletin
By posting a bulletin, all of your friends will see this on their own pages, however, it will only remain visible for a limited time depending on how many other bulletins are posted within a friend's network. 1. Login to your affiliate account 2. Select any web banner that you want to use 3. Login to your myspace account 4. Click on post bulletin 5. Select a subject line that will grab the attention of your friends 6. Write a personal review or interesting story 7. Below any text, copy and paste the html code for the selected web banner 8. (Optional) Click on Allow Bulletin Comments if you want to start a conversation with your friends about the TRX 9. Click on post

Facebook

Write on your Wall
By posting on your own wall, all of your friends will see what you write. You can also write on a friend's wall and their entire network will see your post. 1. Login to your affiliate account 2. Locate your affiliate weblink ( at the top of your login page) 3. Login to your facebook account 4. Scroll down to your "wall" 5. Write a small review or an attention grabbing blurb 6 Copy and paste your affiliate weblink below your review/blurb 7. Click on share link 8. Copy and paste this link into the available field:
http://www.fitnessanywhere.com/banners/125x125_TRX.gif 9. Click attach 10. Preview post 11. Click post

Site Issues

2009-06-24T22:09:00Z

Why do I keep gettting a "Bad Request" page when trying to access certain areas of the site?

This is a caching issues that we are working on finding a solution on our end. If you do experience this problem, a temporary solution is to clear your browser cache. Follow this link for directions on how to clear your browser cache. If problems still continues, please send an e-mail to, customerservice@fitnessanywhere.com.

Frequently Asked Questions

Choose a Category

About Suspension Training

Read more about it: Suspension Training®

Product Questions

Education & Training

Ask the Trainer

Anchoring Questions

Ordering/Shipping Process

Affiliates and Distributors

Site Issues

Other Questions