Products, Programs, Guides and Accessories

Re: Carabiner lost for the TRX - how do I get another one?

Al Balko — Fri, 23 Oct 2009 20:55:07 GMT

You can find good quality caribiners at your local Home Depot and Lowes stores. Different sizes and tensil strength depending on your budget.

Re: Carabiner lost for the TRX - how do I get another one?

nema76 — Mon, 28 Sep 2009 20:04:16 GMT

Larry- You can use a climbing carabiner to replace it. REI or any climbing/outdoor store will have them.

Thanks for the question-

Neil Mallinson CSCS

Master TRX Instructor

Re: Carabiner lost for the TRX - how do I get another one?

Oyden — Wed, 23 Sep 2009 21:01:48 GMT

Sorry the name was not Linda it´s Tanya and I spoke with her but she said that they can made me a good discount if I buy new ones but that because the 1 year warranty has pass they can´t replace them.
And that it what I don´t understand, they are suppose to be use by the military and in harsh environments and they should at least have a working life of 2 years. But mines are in an a/c facility not everyday use.
Thanks,

Oyden

Re: Carabiner lost for the TRX - how do I get another one?

Fitness Anywhere — Wed, 23 Sep 2009 18:38:53 GMT

Oyden... not to worry, we'll take care of you.

I've forwarded your e-mail on to our customer service people. I'm not sure who linda is, what customer service number did you call?

Re: Carabiner lost for the TRX - how do I get another one?

Oyden — Wed, 23 Sep 2009 17:18:46 GMT

Hello Justin:

I have already talk to Linda about it and she said that the only thing they could do is give me "good" discount if i buy new TRXs.

We are analizing if buying more or not because I could be very probable that we will have to buy new ones every year.

But I´ll let you know what we decide.

Greetings,

Oyden

Re: Carabiner lost for the TRX - how do I get another one?

epetersen — Wed, 23 Sep 2009 16:57:00 GMT

They have top level customer service and sales and will help you. Call them 888-878-5348

Re: Carabiner lost for the TRX - how do I get another one?

jmbrink26 — Tue, 22 Sep 2009 20:29:08 GMT

Oyden, call Customer Service and they'll get those replaced. Click on the Contact Us link in the upper right of the site.

Let me know if you have any questions.

Thanks,

Justin

Re: Carabiner lost for the TRX - how do I get another one?

Larry Chenkin — Tue, 22 Sep 2009 16:31:28 GMT

Shouldn't the one year warranty be good for a year?

I have used my TRX heavily (every other day) for over a year, and my wife has been using a set for the last few months. I couldn't imagine having the problem you are experiencing on one unit, let alone five out of ten! Perhaps someone using them is inadvertantly doing something to stress the part that is bending- probably unintentionally, and without realizing it.

It would be curious to hear from trainers who lend out straps to see if this is a consistant problem.

Good luck

Larry

Re: Carabiner lost for the TRX - how do I get another one?

Oyden — Tue, 22 Sep 2009 15:46:33 GMT

Hello everyone:

I have 10 TRX in our training studio since february of this year and last week, 5 of them damaged. The little metal piece that is behind the plate used to change the lenght, broke in half in all of them.

We have checked the other ones and they are also very bended, just waiting to break.

I talk to the company, but they said that because 2 months have pass since we made the purchase the one year warranty expired. So the only thing they could do is made us a discount if we buy new ones.

I think they should start looking to fix this little piece or system because they promote this piece of equipment as made for the military but if in a friendly environment they broke in 6 months of using them not everyday because we are not an exclusive TRX facility.

Definitley it is a good concept of a product but the quality in the construction in a part that it is used almost everytime you use it it´s very dissapointing.

I will leave it there to see if anyone of you have had this problem.

Re: Carabiner lost for the TRX - how do I get another one?

Acejustus — Sun, 05 Jul 2009 02:31:44 GMT

Thanks.

Re: Carabiner lost for the TRX - how do I get another one?

Larry Chenkin — Sat, 04 Jul 2009 17:04:23 GMT

Go to the nearest EMS and buy an oval caribiner from their climbing section- $6.50. I replaced mine as the EMS biners are stronger anyway!

Carabiner lost for the TRX - how do I get another one?

Acejustus — Sat, 04 Jul 2009 05:56:32 GMT

Your thoughts?